Frequently asked questions
Everything you need to know.
Another question? Write to us and we will reply within 24 hours.
How does booking work?
You choose the service, the date, the time and the duration. Your quote appears immediately. You confirm with a 30% deposit and your date is secured.
What does the price include?
The professional on site, the shooting time you choose, editing and retouching, delivery of the files and usage rights for your company's communications.
When will I receive my photos and videos?
A preview of your photos is available in a private gallery within 72 hours, and a preview of your edited videos within 7 working days, from the end of the assignment. Final files are delivered once the balance has been paid.
How does payment work?
A 30% deposit on the total including VAT is due on booking, by card or bank transfer. The 70% balance is invoiced when the preview is made available and is payable within 15 days.
Can I change or cancel my booking?
Yes, free of charge up to 48 hours before the assignment starts, in which case the deposit is refunded. After that, the deposit is retained because the team has already been committed.
Do you work outside Paris?
Yes. The Île-de-France region is included. For other cities in France, simply enter your city in the form and we will confirm the arrangements with your quote. For international or multi-city projects, we prepare a tailored quote within 24 hours.
I'm in a hurry. Is that possible?
Yes, subject to availability. A 20% surcharge applies to bookings made less than 7 days in advance.
How many changes are included?
Three rounds of changes to the delivered content are included. Each additional round is charged at €150 excl. VAT.
How can I use the photos and videos?
Once paid in full, you can use them for your company's internal and external communications, on all media (web, social media, press, outdoor), worldwide, for 10 years. Resale or transfer to a third party is excluded unless agreed in writing.
Who handles image rights for attendees?
You inform those present that they are being photographed or filmed and obtain the necessary image-rights consents. You also obtain permissions from the venue and the organisers.
What happens if the professional cannot attend?
Deliteshot looks for a replacement of equivalent skill. Failing that, all amounts paid are refunded in full.
Times run from the end of the assignment (from the last day if it lasts several days). The full rules are set out in our terms and conditions.
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